Bangkok, 04 April, 2020, at 08.00 Hrs. – The Tourism Authority of Thailand (TAT) would like to inform foreign and Thai travellers that all domestic flights during 7-30 April, 2020, operated by THAI Smile Airways will be suspended.
The temporary suspension of THAI Smile’s domestic flights followed its previous announcement on the suspension of all international flights from 23 March, 2020, until further notice.
The airline has advised passengers, who have booked their domestic flights during the suspension period, to consider either extending the ticket validity for one year without fees or obtaining a full refund in the form of an Electronic Miscellaneous Document (EMD) for one year.
Passengers can request for a credit refund request via https://member.thaismileair.com/customerservice/refund or contact the airline’s Smile Service Centre at the airports of Suvarnabhumi-Bangkok, Chiang Mai, Chiang Rai, Hat Yai, Phuket, Surat Thani, the Parliament Building, Head Office; 1st Floor, Building 9, Vibhavadi-Rangsit Road, via the 24-hrs Smile Contact Centre at 1181 / 02-118-8888, or email to [email protected].
TAT is constantly providing updates on the tourism-related COVID-19 situation in Thailand at the TAT Newsroom (https://www.tatnews.org/). For additional information and assistance relating to Thailand’s tourism, contact the TAT Contact Centre 1672 or Tourist Police 1155.
For constant updates of Thailand’s COVID-19 control measures for travellers, please visit https://ddc.moph.go.th/viralpneumonia/eng/index.php.
This press release is published on 04 April, 2020, at 08.00 Hrs. All information is accurate at the current time but can be changed depending on the situation. The TAT Newsroom will not be updating this press release but will issue new updates as soon as further information becomes available.